Instructor-Led Certificate Courses

  • Online instructor-led courses over Zoom

  • All classes are partner or grant sponsored and are offered at no cost to the student.

ITbiz Tech Academy has moved to a quarterly launch schedule for our ITbiz 100: Intro to IT & Customer Support program. Intermediate programs launch on a semi-annual basis.

Our programs will provide you with multiple technology certificates in addition to resume writing, interviewing techniques, financial literacy, and public speaking workshops over 35 weeks.

Our courses prepare you for professional certifications and careers in Customer Relations, Technical Sales, Project Management, Technical Engineering, and Entrepreneurship.

We provide curriculum from Cisco, Microsoft, LinkedIn Learning, CompTIA, AWS, Google, SAFe Agile, Salesforce, Hewlett-Packard, Renaissance Entrepreneurship Center, Strively, Oakland Adult and Career Education (OACE), Merritt College, Social Selling, Pitch Perfect Communications, and others.

ITbiz Tech Academy offers a beginner career pathway: ITbiz100 (required for all intermediate courses) and four intermediate career pathways.

ITbiz 100:

Intro to IT and Customer Support

  • ITbiz 101: Cisco’s Using Computers and Mobile Devices

    Using Computer and Mobile Devices is a comprehensive online course designed to equip beginners with the essential knowledge and skills needed to effectively use computer and mobile devices. This course covers fundamental concepts in computing, software, networking, and the transformative impact of digital technologies. Through a blend of video tutorials and interactive activities, learners will gain a solid understanding of how digital devices work, how to manage and synchronize files, and how to manage software applications.

    Beginner Level

  • ITbiz 102: Cisco’s Introduction to Cybersecurity

    Introduction to Cybersecurity is an entry-level course from Cisco Networking Academy that explores the fundamentals of cybersecurity and the growing importance of protecting data and digital systems. Designed for beginners with no prior technical background, this course provides a broad overview of the cybersecurity landscape, common threats and attacks, and the basic concepts of security principles and practices.

    Beginner Level

  • ITbiz 103: Technical Support Essentials

    In the modern digital age, technology failures can bring productivity to a standstill, making tech support an essential service for businesses and individuals alike. This course offers a deep dive into the world of tech support—its importance, different levels of support, common tools, and the skills required to succeed.

    Participants will learn how tech support keeps systems running smoothly, the difference between customer service and tech support, and how emerging technologies like AI and automation are shaping the future of the industry.

    Beginner Level

  • ITbiz 104: Urban Technical Entrepreneurship

    This course is a beginner-level course designed to empower individuals with the entrepreneurial mindset and practical tech skills needed to launch or grow technology-based businesses—especially within urban communities. Offered by Love Never Fails’ ITbiz Tech Academy, this program bridges the gap between innovation and impact by teaching participants how to identify real-world problems, build sustainable solutions, and position themselves for success in the modern digital economy.

    Beginner Level

  • ITbiz 105: Career Readiness Bootcamp

    This course is designed to prepare technical professionals to thrive in collaborative, cross-functional workplace environments by developing essential soft skills and communication strategies alongside foundational project planning and career development practices. Students will explore the evolving role of the technical professional as both a subject matter expert and a collaborative team member who drives innovation, manages risk, and fosters organizational change.

    Beginner Level

ITbiz 200:

Information Technology

  • ITbiz 201: Cisco’s IT Essentials

    IT Essentials is a comprehensive introductory course designed for individuals seeking to gain foundational knowledge and skills in IT, computer hardware, and software. Offered by Cisco Networking Academy, this course provides a deep dive into the essentials of computer systems, networking, security, and troubleshooting. It is ideal for anyone interested in pursuing a career in IT support, network administration, or cybersecurity.

    Students will gain hands-on experience in building and maintaining computers, configuring operating systems, and diagnosing and repairing hardware and software issues. The course also explores networking basics, cyber security principles, and industry best practices for IT professionals.

    Intermediate Level

  • ITbiz 202: Cisco’s Cybersecurity Essentials

    In this course, learners develop workforce readiness skills and build a foundation for success in cybersecurity-related careers. With video and rich interactive media support, participants learn, apply, and practice cybersecurity knowledge and skills through a series of in-depth, hands-on experiences and simulated activities that reinforce their learning.

    Cybersecurity Essentials teaches comprehensive cybersecurity concepts and skills at the entry level, from threat mitigation and defense to post-incident forensics. Learners will progress from basic cybersecurity concepts to experiences in assessing vulnerabilities and risks later in the curriculum.

    Intermediate Level

  • ITbiz 203: AWS Academy Cloud Foundations

    AWS Academy Cloud Foundations is an introductory course designed to provide a comprehensive overview of cloud computing concepts and foundational AWS services. The course covers essential topics such as cloud concepts, AWS core services, security, architecture, pricing, and support. It is ideal for students and professionals who are new to cloud technologies and looking to build a strong base in AWS.

    Intermediate Level

  • ITbiz 204: Cisco's Networking Essentials

    This course teaches the fundamentals of networking. It covers the foundation of networking and network devices, how to use different network applications and protocols to accomplish networking tasks, how to provide Internet Protocol (IP) addresses to devices both manually and automatically and understand how IP addresses are calculated and assigned, how the physical, data link, and network layers work together to provide end-to-end connectivity, how to provide basic network diagnostics and troubleshooting including endpoints, networks, for both local and remote scenarios, will teach foundations of security and about network and computer threats and attacks including application, cyber, wireless, and mobile device attacks, and how to perform basic secure wireless configuration.

    Intermediate Level

ITbiz 300:

Project Management

  • ITbiz 301: Google Project Management

    The Google Project Management course is designed to equip learners with the essential skills and knowledge needed to successfully manage projects from initiation to completion. Developed by Google, this professional certificate program provides a comprehensive introduction to project management fundamentals, methodologies (Agile and Scrum), tools, and best practices used across industries.

    Through hands-on assignments and real-world scenarios, learners will develop strong communication, problem-solving, and organizational skills, preparing them for in-demand roles in project management - even with no prior experience.

    Intermediate Level

  • ITbiz 302: SAFe Agile Methodology

    The SAFe® Scrum Master course equips participants with the tactical skills and knowledge required to be an effective Scrum Master in a Scaled Agile Framework (SAFe) enterprise environment. Unlike traditional Scrum Master training that focuses solely on the fundamentals of team-level Scrum, this course explores the role of the Scrum Master in the context of the entire organization, preparing individuals to plan and execute Program Increments (PIs) and facilitate Agile at scale.

    Participants will learn how to coach Agile teams, foster collaboration, and drive continuous improvement across agile release trains (ARTs).

    Intermediate Level

ITbiz 400:

Entrepreneurship

  • ITbiz 401: Start Smart with Renaissance Entrepreneurship Center

    Start Smart is a foundational business training program offered by the Renaissance Entrepreneurship Center, designed for aspiring entrepreneurs who are in the early stages of exploring or launching a business. This hands-on course helps participants refine their business ideas, understand key components of business planning, and build the confidence to take the next step toward  entrepreneurship.

    Through interactive workshops, real-world exercises, and expert guidance, Start Smart covers essential topics such as market research, value proposition development, business registration, basic financial planning, and marketing fundamentals.

    Intermediate Level

  • ITbiz 402: Renaissance Entrepreneurship Center Business Prep

    Business Prep is an in-depth, hands-on training program designed for early-stage entrepreneurs who are ready to develop a solid foundation for launching or growing a small business. Offered by the Renaissance Entrepreneurship Center, this comprehensive course helps participants build a practical business plan while strengthening their skills in financial management, marketing, operations, and goal setting.

    Through expert instruction, peer collaboration, and individualized support, Business Prep empowers entrepreneurs to turn their ideas into viable, sustainable businesses and prepare for funding or next-stage development.